The first thing to know about buying a POS system is that you’re purchasing a lot more than just the hardware and software you need to take credit card payments at your business. You’re also, in many cases, agreeing to a merchant services contract with that vendor. And like any legally binding agreement, you’ll want to make sure you understand what you’re getting into before signing on the dotted line. A great POS dealer is not just another vendor but a valuable partner and business enabler that will go above and beyond in delivering benefits that can help your retail business thrive. These pointers reveal how value added resellers (VARs) make a difference.
They Live And Breathe The POS Industry (No, Really)
You know that running a business is a challenge, especially in today’s environment. That’s why managing your point of sale project is one task best left to the professionals. VARs are continuously learning about what’s new and emerging in the industry so that they’re well versed in the latest trends that could affect your business. If your business doesn’t have a dedicated IT team, trying to implement and maintain a POS system could be an overwhelming and time-consuming task. VARs manage all of that for you so they can help you make informed technology decisions that can help your business not only stay the course but rise to the next level.
Don’t Buy It Online
This might go without saying, but you shouldn’t buy a POS system on eBay. I mention eBay because there are a lot of POS system scams on eBay, with involving Clover POS systems in particular. People buy a system online thinking they’re only getting the equipment at a great bargain price, but they’re actually entering into a long pricey contract with a very shady merchant account provider they know nothing about and have very little technical help if any.
Onsite Support Is Paramount
You’re going to run into problems with your POS system at some point, whether it’s with software bugs, equipment malfunctions, or credit card processing issues. When these issues arise, you’ll need a reliable local VAR to resolve the problem in a timely manner. Often times, when business owners buy a POS system online or from a financial institution, they aren’t aware at the time of purchase what entity will actually be providing system support. Who’s got your back when things go wrong? Is the banker you bought it from responsible? The merchant account provider? The system manufacturer? Or another company altogether?
You might think the POS problem you’re facing is unique but many experienced VARs have “seen it all.” That’s the beauty of selecting a vetted and veteran VAR to handle your POS project: no situation is too oddball or too challenging. What’s more, working with a local partner can offer a level of high-touch service that other competitors might not be able to provide. Instead of suffering costly hours (or days!) of downtime, your local VAR is just a phone call and quick trip away, ensuring limited interruption to your business when something goes off the rails.
Not All Resellers Are Created Equal, Especially When It Comes to Harbortouch & Clover
Harbortouch & Clover Station are sold by numerous different vendors/agents, alongside a Shift4 or First Data merchant account with expensive, non-cancelable leases ranging from 24 to 48 months in length. If this is the POS system you’re considering, be forewarned that these companies have generated a huge number of complaints from merchants for their business practices. Most of their agents are not informed in terms of their merchant service contracts and will not be able to provide onsite installation, training or support. Evident Business Solutions does offer Harbortouch do to the overwhelming amount of advertisement and leads provided by Shift4, With the exception that we provide install and local support and that no system is leased without warning and complete client understanding of the terms involved.
You Get What You Pay For
Even though all the POS systems seem to be alike, that’s not always the case. The quality differs and one should consider the needs of business before buying one. Price is an important consideration but it’s not the only consideration. Don’t choose a POS system just because it’s cheap or free. A cheap but ineffective system will cost you more money and time than you planned earlier. Even though there are a large number of POS systems in the market, they might not all be a good choice for your business. Also, never buy a second hand POS system, no matter how amazing the deal is because these systems are already registered to the previous owners and may require software re-licensing fees, reprogramming, and may be locked in contract.
Why Choose Evident Business Solutions?
Evident Business Solutions is a trusted local reseller in Northern California. We offer several different POS systems in order to match our clients with a system that works best for their business. We work with all local businesses, regardless if you are a mobile vendor or a Michelin-rated restaurant we have a solution and implementation plan for you. We have over 15+ years in the technology industry and would love to share this knowledge with you. We also provide local onsite installation, training and support services. Click below to contact us today or schedule an onsite demo. Feel free to give us a call, send us an email or you can even message us on Facebook.